1. 7-Day Return & Replacement Window
We take great pride in our handloom quality. If you receive a product that is damaged in transit, defective, or different from what you ordered, you may initiate a return or replacement within 7 days of delivery.
2. Return Eligibility Conditions
- The item must be in its original, unwashed, and unstitched condition with all tags intact.
- Handloom fabrics that have been tailored, cut, altered, or washed cannot be accepted for returns.
- An unboxing video or photo of the damaged/incorrect parcel is recommended to facilitate rapid approval.
3. Exchanges for Different Colors / Pieces
If you wish to exchange a colorway (for example, switching from Ochre Orange to Royal Blue), we will happily exchange the piece subject to stock availability. Return reverse shipping is arranged by our team or can be self-shipped with tracking.
4. Refund Method & Timelines
Upon receiving and verifying the returned fabric at our facility, refunds are issued within 3 to 5 business days directly to your original UPI account or bank account.
5. How to Request a Return / Exchange
To start a return or exchange, simply message our customer support team on WhatsApp at +91 88228 42634 with:
- Your Order Name / Date
- Product Name and Color
- Brief reason and clear photo of the piece